Robert Spector
Author, The Mom and Pop Store and The Nordstrom Way
Robert Spector is a bestselling business author and international speaker.
Robert gives keynote presentations and conducts customized customer-service workshops for a vast cross-section of companies and organizations throughout the world.
He is best known for writing the national bestseller, THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company, the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the only journalist ever given total access to the inner workings of the Nordstrom culture.
He is the author of corporate histories of an eclectic array of companies, including Chevron, Eddie Bauer, Kimberly-Clark, and the Space Needle.
Robert has written on business for the Wall Street Journal, USA Today, UPI International, NASDAQ Magazine, Customer Service Management and Corporate University Review; fashion for Women's Wear Daily and Details, and civil liberties for Parade; and has been a ghostwriter for Dr. Joyce Brothers. His humor writing has been published in The New York Times, Sports Illustrated and National Lampoon, and performed by Don Imus and Stiller & Meara.
Robert's biography courtesy of RobertSpector.com
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