Showing posts with label Shopper Insights Live with Chris Gray of Saatchi and Saatchi. Show all posts
Showing posts with label Shopper Insights Live with Chris Gray of Saatchi and Saatchi. Show all posts

Wednesday, July 15, 2009

Winning Her Wallet by Meeting Her Minds

Everybody has a different definition of shopper marketing. For Chris Gray, vice president of shopper psychology at Saatchi and Saatchi, shopper marketing is a behavioral science that increases sales and basket size, promotes trial, and encourages return trips to the store.

He lists eight drivers of shopping behavior:

Sanctuary: Break away from everyday life (example: Air Wick scented candles)
Connection: Develop, maintain and deepen relationships (sampling at Costco)
Sport: Pursue excitement and competition (Black Friday)
Security: Maintaining home and family (Wal-mart promotion for coming flu season)
Play Time: Engage in fun and amusement
Self Creativity: Expressing one's identity
Mastery: Acquiring and expressing skill and knowledge
Dreaming: Explore possibilities (Wal-Mart's pre-prom event)