Thursday, May 28, 2009

Walgreens Pharmacists to focus on customers

In a new article at the Arizona Daily Star, they share how Walgreens in the state of Arizona are changing their practices at the pharmacy counters. Instead of filling all prescriptions in stores, they're going to be sending some prescriptions to a center in Tempe to allow pharmacists in stores to focus on their customers. In addition to filling prescriptions, the outsourcing center will also take care of data entry of prescriptions and phone calls.

One concern that arises in these situations is the number of employees that will actually be serving customers in stores. There is also concern as to the safety of the patient when pharmacists in-store are not fulfilling the patient. Read the full story here.

What do you think? Could this potentially turn into a way to better suit the in-store shopper?

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